Frequently Asked Questions
Q.How does the 100% guarantee work?
A.If there is bad weather on the day of your event, we will give you the option to cancel your rental for a 100% refund (you get a 100% refund if we have to cancel it). If you want to take the risk and we drop it off, then no refund is given.
Q.Do you require a deposit? When is the payment due?
A.We actually give our customers the option of how they want to pay and each way has their own perks.
50% deposits: If paying a 50% deposit for your rental, the remaining 50% is due before delivery of your item. In the event it rains, the 50% deposit will be credited to your account for another rental within 90 days. You can make the final payment before the event by cash, check, or credit card (credit card must be paid before delivery).
Full Payment: If paying the full amount in the event of a rain delay, we will refund 100% of your payment. This ensures our customers have peace of mind with their rentals when making the full payment.
50% deposits: If paying a 50% deposit for your rental, the remaining 50% is due before delivery of your item. In the event it rains, the 50% deposit will be credited to your account for another rental within 90 days. You can make the final payment before the event by cash, check, or credit card (credit card must be paid before delivery).
Full Payment: If paying the full amount in the event of a rain delay, we will refund 100% of your payment. This ensures our customers have peace of mind with their rentals when making the full payment.
Q.What Is your Cancellation Policy?
A.To cancel or reschedule, sufficient notice must be given – at least 72 hours prior to the start of your event because we may still be able to get that bounce house rented on that day. Cancellation of events with less than a 72-hour notice will result in a 25% cancellation fee. Cancellation after set-up has begun forfeits any refunds, discounts or rain checks. Any rescheduled event is subject to the availability of activities at the time of notification of postponement. If the weather forecast is questionable (i.e. it’s cloudy and rain is a possibility) for the time of your event, we can still set up if you choose, however no refunds, discounts or rain checks will be given if the weather turns. For safety reasons, we reserve the right to cancel any rental due to rain, high winds (15 mph or higher), or other weather-related issues. If we cancel the rental, we will refund 100%.
Q.How far in advance can I reserve a bouncer or slide?
A.If you’re looking to secure a bounce house for a future event, the sooner you reserve it the better. This way you can be sure that it’ll be available on the date you need it and won’t be double-booked.
Q.Do you deliver & setup?
A.Yes, we deliver and set up all of our party rentals. We generally set up at least 1/2 hour prior to your event, and up to 4 hours before, depending on the size of the rental. Our setup process usually takes about 30 minutes. During this time, we inspect the rental for cleanliness and safety. Once your party is over, we come back within 4 hours to take the unit down. This service is included in the rental cost. However, we cannot set up at apartments or any other rental communities for insurance and safety reasons.
Q.Do we have to keep it plugged in the entire time?
A.Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That's why we require an outlet within 50 feet of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.
Q.What about parks? Do parks have electricity?
A.We love setting up at parks but most parks do NOT have electricity. If you want to set up at a park, you must rent a generator. We rent generators at a reasonable cost. Also, parks are first come, first serve so get your spot early in the day.
Q.What payments do you take?
A.Cash or Credit Cards. If paying by cash, please have exact change as our drivers do not carry cash. We can also take checks on certain occasions.
Q.Where do you deliver?
A.FREE delivery to most homes is within the cities of:
Grand Rapids
Wyoming
Kentwood
Byron Center
Caledonia
Alto
Grandville
Hudsonville
Jenison
Walker
Cascade
East Grand Rapids
Forest hills
Ada
Delivery to all areas not always available.
Grand Rapids
Wyoming
Kentwood
Byron Center
Caledonia
Alto
Grandville
Hudsonville
Jenison
Walker
Cascade
East Grand Rapids
Forest hills
Ada
Delivery to all areas not always available.
Q.Do you require a deposit?
A.Yes all orders require a 50% Credit Card deposit. They are fully refundable if you cancel your order at least 72 hours prior to your rental date.
Q.Can I pick the unit up?
A.Our staff is required to deliver and set up each unit for the safety of the participants and to insure a quality functional unit.
Q.What should we do to get ready for our bounce house rental?
A.The first thing I like to tell people is, “measure.” Make sure you know where you want your moonwalk rental, and make sure there is enough room. Also, make sure your outside plug is working or an inside plug we can run a cord to thru a window or under a door. We need the correct amount of electric outlets on separate breakers within 100 feet minimum. The second thing is, mow your lawn 1 or more days before, not the same day or the morning. It will help keep the moonwalk clean for your kids’ enjoyment. Also, please make sure that your yard area is clean, kill any red ant in area and free of debris…especially “doggie debris”, sticks, and rocks. Please turn off your sprinkler system before we arrive and for the duration of your party. We reserve the right to cancel if the setup area does not meet these requirements. Because we may have other rentals scheduled for the same day, please be sure that these areas are addressed before we arrive.
Q.What surfaces do you set up on?
A.We can set up on Grass (our favorite and best for the kids), dirt, asphalt, and concrete. Sorry, we can't set up on any type of rocks as the constant rubbing will wear through the vinyl jumps.
Q.Can inflatables be setup indoors?
A.Indoor setup is just as quick and easy as outdoor setup. The units are inflated by cold air and there is no exhaust. The only consideration is that the height of the unit be less than the height of the ceiling. A gymnasium, auditorium, or any other large building would typically offer more than enough room.
Q.What are my responsibilities during the party?
A.You MUST adhere to the safety and operating guidelines. A responsible adult must be present at all times the unit is in use. This person must know the safety and operating procedures and must enforce them at all times. You are responsible for keeping the unit clean and safe from damage. The inflatable item will not be set up unless the contract/liability waiver is signed.